Regularly changing your air filter greatly reduces HVAC issues and repairs. A clean air filter allows your
system to use less energy on a daily basis, leading to a 10-15% reduction in energy costs. By changing
your air filter when you receive a new shipment, you’ll remain in compliance with your lease agreement
and have cleaner air for you and your family.

Filters are shipped by Second Nature on a regular cadence to our residents. Your first shipment should
arrive within the first 30 days of your move in date.

Second Nature supplies quality, MERV 8 rated filters which arrive with instructions on how to change
your air filter, advice on where your air filter may be located, and direct access to Second Nature’s
customer service number.

Second Nature will be happy to upgrade the quality of your filter. Please email their customer care center at residenthelp@secondnature.com.

Second Nature will gladly send you a free replacement. Please email their customer care center at residenthelp@secondnature.com.

Rent day is now rewards day. With Piñata’s Resident Rewards program, you’ll earn gift cards and substantial savings just for signing up. Pay rent on time to earn Piñata Points, redeemable for discounts and virtual gift cards in the Piñata Marketplace via the mobile app or their website.

Shortly after you’ve signed your lease and moved into your home, you’ll receive an email from Piñata, our rewards partner. Simply follow the instructions to access your rewards account.

You’ll be greeted with an initial reward of Piñata Points which you can use for in-app purchases or towards virtual gift cards to retailers like Amazon, Target, Apple, and more! You’ll receive additional rewards with greater usage and with each timely rent payment.

Log into the Piñata app or website to view your rent due date and amount. Watch your Piñata Points grow with each on-time payment, and redeem them for rewards in the Marketplace tab whenever you’re ready.

Piñata offers a chat feature which links directly to their customer support team.

For most people, housing payments are their greatest monthly expense. We think it’s only fair that our residents benefit from their timely

Our credit building service covers everyone in the unit that’s listed on the lease, and at least 18 years of
age. It doesn’t matter how you’re splitting up rent, or if you’ve got someone living with you who isn’t
contributing to the rent at all. As long as the full rent amount is received on time, everyone in the unit
will see their credit scores improve. It’s that simple!

Every tenant listed on the lease who is 18+ will be enrolled in Aura, which uses IBM’s Watson AI to proactively keep your data safe, and alert you if there are any data breaches or suspicious activity. You’ll also get $1 million in coverage in the event of lost funds due to identity theft.

No action is necessary – you’re already covered. As a part of our resident benefits package, you are
automatically enrolled in Aura when your lease is signed. You’ll receive a welcome email from Aura to set up your online account if you’d like to take advantage of even more features available to you at no cost.

If your identity is stolen, log in to your account at my.aura.com/sign-in to file a claim. You’ll be paired with a dedicated case manager who will walk you through the steps to getting your information secured
and getting you back on your feet.

Our $1 million identity protection coverage ensures that, in the event of identity theft, you will have substantial financial support. This coverage encompasses expenses like legal fees, lost wages, and other costs associated with restoring one’s identity. The goal is to ensure that if someone does fall victim to identity theft, they’re not left shouldering the financial burden alone.

$100,000 of property damage, $100,000 of personal liability, and $25,000 of dog bite coverage if you have a registered animal. Your policy also may include $10,000 contents coverage.

You will receive your Evidence of Insurance (EOI) and complete policy details in the weeks following
enrollment. In the meantime, feel free to request a copy of the Master Policy** Summary from Second Nature by emailing insurancesupport@secondnature.com.

Go to insurance.residentforms.com and click “Submit Your Claim” in the navigation bar. If you have a third-party policy, please contact your carrier to submit a claim.

Your monthly premium is included in your Resident Benefits Package. Additionally, like any insurance,
you will be responsible for any applicable deductible which can range from $0 to $500 depending on the claim type.

• Damage to the premises that is not caused by the resident
• Vandalism/intentional damage
• Pests (e.g. squirrels, mice, ants, roaches, etc)
• Flood damage
• Wear and tear
• Theft or disappearance of personal property that does not result from burglary/forced entry.
• Natural causes (hurricanes, tornadoes, etc.) If these are covered, it typically would be through the
homeowner’s policy.

If you have any questions about Second Nature’s renters insurance program, email insurancesupport@secondnature.com or visit insurance.residentforms.com/faq.

Our move-in concierge service simplifies your transition by handling all utility and service connections
for you, including water, gas, electric, internet, and more. Instead of making multiple calls and searches
for providers, we streamline everything into one efficient process, ensuring you get the best rates. It’s like having a hotel concierge for your move-in needs.

Transferring the required utilities into your name and setting up other services you may want is easy with
our move-in concierge. Simply schedule a convenient time with the move-in concierge directly, by visiting
try.secondnature.com/move-inconcierge. You will need to know which utilities you are responsible for
transferring into your name, as outlined in your lease. The concierge team will take it from there! (This
service is recommended if your move in date is 72 hours or later from receiving this notice.)

On-Demand Pest Control is a fast, easy, and effective way to treat active pest infestation. We offer online
claim submission for covered pests, so you can get started on getting rid of your pest problem right away.
Our treatment and coordination costs are included for all covered claims, so you can rest assured that
you’re getting the best possible service.

If a covered pest issue arises, a request can be made online at pest.residentforms.com. Simple and easy! Just provide your address (including any unit #), phone number, email, and visible pest(s).

Please check the RBP addendum or section of your lease that references On-Demand Pest Control to
see what pests are covered in your plan at no additional cost. If a pest falls outside of coverage, you can
still submit a claim. When possible, a vetted vendor contact will be provided and discounted pricing for
treatment may apply. You can read the full terms of service at pest.residentforms.com/resident-terms-of-service.

While unlikely, it is possible you could have separate infestations within a calendar year, which the plan
accommodates. Each service also has a 30-day warranty from the completion of service date to ensure
each issue is fully treated.