Submit a maintenance request

Your tenants need to know how to properly submit a maintenance request. Taking care of maintenance issues early extends the life of your property and keeps things running smoothly for everyone. At All Brevard Property Management, we’re here to help you! Tenants ask us about a lot of common maintenance issues that can often be fixed without even sending a licensed repair person out to the property. We want to save both you and your tenant time and money by providing you with instructions on how to rectify a lot of these frequent maintenance problems.

When should you Submit a Maintenance Request on your Tenant Portal?

If you have a maintenance issue, you need to go through the proper channels so accurate documentation is on file for everyone. All official maintenance issues should be addressed through you Tenant Portal on AppFolio.

A maintenance issue is only an emergency if it materially affects the physical health or safety of an ordinary tenant.

Review These Tips Prior to Submitting Your Request

It is appropriate to call 911 if your emergency involves the following:

  • If it causes immediate danger to life or health.

  • Involves a fire inside or outside the rental home..

  • An intrusion or burglary.

  • A problem with the gas line (call the gas company and, if necessary, 911).

Once you have talked to the right emergency responder/dispatcher, then you should call All Brevard Property Management to report the problem on our 24/7 Emergency Line and submit a maintenance request on your tenant portal within AppFolio.

These are non-emergency issues that may arise and do not necessitate calling 911:

  • Appliances becoming disconnected from power

  • A leaky roof after a rainstorm

  • A leaky kitchen sink

  • A backed-up toilet (if there is more than one toilet in the house this is NOT an emergency).

Below are some common maintenance problems that occur and some easy step-by-step solutions:

Choose ABPM

At All Brevard Property Management, we want your rental experience to be a positive one. We have over 28 years of experience in residential property management, and there are not many problems we don’t know how to solve. If you don’t have any luck trying the above tricks and tips for maintenance issues, our property managers will be happy to assist you with your problem. Just be sure you also submit an official maintenance request through your tenant portal on AppFolio.