Submit a maintenance request
Your tenants need to know how to properly submit a maintenance request. Taking care of maintenance issues early extends the life of your property and keeps things running smoothly for everyone. At All Brevard Property Management, we’re here to help you! Tenants ask us about a lot of common maintenance issues that can often be fixed without even sending a licensed repair person out to the property. We want to save both you and your tenant time and money by providing you with instructions on how to rectify a lot of these frequent maintenance problems.
When should you Submit a Maintenance Request on your Tenant Portal?
If you have a maintenance issue, you need to go through the proper channels so accurate documentation is on file for everyone. All official maintenance issues should be addressed through you Tenant Portal on AppFolio.
A maintenance issue is only an emergency if it materially affects the physical health or safety of an ordinary tenant.
Review These Tips Prior to Submitting Your Request
It is appropriate to call 911 if your emergency involves the following:
If it causes immediate danger to life or health.
Involves a fire inside or outside the rental home..
An intrusion or burglary.
A problem with the gas line (call the gas company and, if necessary, 911).
Once you have talked to the right emergency responder/dispatcher, then you should call All Brevard Property Management to report the problem on our 24/7 Emergency Line and submit a maintenance request on your tenant portal within AppFolio.
These are non-emergency issues that may arise and do not necessitate calling 911:
Appliances becoming disconnected from power
A leaky roof after a rainstorm
A leaky kitchen sink
A backed-up toilet (if there is more than one toilet in the house this is NOT an emergency).
Below are some common maintenance problems that occur and some easy step-by-step solutions:
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What if the toaster that you just plugged in won’t turn on? Instead of putting in a maintenance request, check to see if the circuit is tripped. Sometimes with so many appliances or devices plugged in, a circuit’s load becomes too great, so the breaker on that circuit will trip and interrupt the flow of electrical current.
In order to restore electrical power, you need to reset the circuit breaker. First, unplug and turn off all the devices that are plugged into that circuit. Next, locate your circuit breakers. They are usually located in low-traffic areas of the home, such as a basement, garage, or utility closet. If a circuit breaker has been tripped, it will be either in the middle or “OFF” position. Reset the breakers by pushing it all the way to “OFF” and then back to the “ON” position.
Power should now be restored. Many homes have GFCI (ground fault circuit interrupter) outlets that are wired in a branch circuit, which means other outlets and electrical devices may share the same circuit and breaker (or fuse). Sometimes the GFCI outlet may trip, causing multiple outlets to lose power. Pressing the “Reset” will restore the circuit.
If resetting breakers (including GFCI outlets) doesn’t fix the problem after a few tries, then it is probably time to submit a maintenance request.
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Almost all garbage disposal systems that stop working just need a quick reset to get going again. Look for a red or black reset button on the garbage disposal motor underneath your sink and give it a push to reset it. If that doesn’t do the trick, check and see if there’s a hole underneath that allows you to hand-crank it free once it’s been jammed. All Brevard Property Management tenants can use an Allen wrench to hand-crank it free and see if that takes care of the problem.
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No one wants to be stuck inside on a sweltering summer day with no functioning A/C. Often if there’s been a recent storm or power outage, resetting the circuit breakers can restore the unit. If that doesn’t work, be sure to turn off the unit so the coils will thaw out. That way when a technician gets there, he will be able to get to work immediately.
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Some homes heat with electric power, and others use gas. Which one does yours use? Be sure you know before you call it in. If your system uses electric or gas heat, look at the following before submitting a maintenance request:
Reset the circuit breaker if you need to.
Double-check that your thermostat is on and you’ve selected “heat” as the setting. Select the appropriate temperature and see if your unit clicks on.
Look and see if there is anything blocking the airflow and remove it if it’s obvious.
Sometimes there is a light switch located right next to an electric furnace that accidentally gets turned off. Be sure it’s on if it needs to be.
If the heater is gas, call the gas company and find out if the gas has been disconnected due to late payment issues.
If your furnace filters are dirty, replace them as soon as possible. It’s a good idea to keep spare filters handy and replace them at a minimum of once a month.
Still no heat? Now it’s time to submit that online maintenance request to your professional All Brevard Property Management team.
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It never fails that in the middle of the night you’ll be startled awake by an annoying chirping sound, and it will take you 20 minutes to figure out which smoke detector it’s coming from.
Please don’t call the maintenance hotline when this happens!
A smoke detector that beeps calmly in five-minute intervals usually just means the battery needs to be replaced. It’s very different from the long, high-pitched screeching sound you’ll hear in the event of an actual fire. Keep some spare batteries on hand so you can quickly swap out the old ones and get back to sleep.
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Most clogs are caused by hairballs and it’s gross, but it happens to everyone. Clean out your drain area and remove any hair you see to prevent it from clogging again. Make sure nothing else was put into the drain such as a kid’s toy or a piece of jewelry.
You can purchase a simple “hair-catcher” (it looks like a strainer) for your drain that will trap hair and keep it from going down into the pipes.
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Garage doors weigh a lot, so please don’t try to repair them yourself. As the tenant, you may need to change the batteries in the garage remote, change light bulbs, reposition motion sensors, etc from time to time, but when there’s a bigger problem such as a worn-out spring, then All Brevard Property Management owner should contact an experienced handy-man to fix it.
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There are a few months in parts of Florida when it gets below freezing and pipes are in danger of becoming frozen or busting. To prevent this from happening, try to keep your home at 68 degrees or higher inside. If freezing temperatures are expected at night, drip your pipes and check your faucets for water flow and pressure before you go to sleep and again when you wake up.
If you have frozen pipes, you can thaw them with a hairdryer or with towels soaked in hot water and wrapped around the pipes. Always be sure to start thawing the pipes that are nearest to the faucet first. Make sure the faucet is turned on so that melted water can drip out.
If you experience a burst pipe, be sure you know where your main water valve is. You may need to shut it off. Most main water valves are located next to the water heater, or outside close to the home.
Choose ABPM
At All Brevard Property Management, we want your rental experience to be a positive one. We have over 28 years of experience in residential property management, and there are not many problems we don’t know how to solve. If you don’t have any luck trying the above tricks and tips for maintenance issues, our property managers will be happy to assist you with your problem. Just be sure you also submit an official maintenance request through your tenant portal on AppFolio.